Conflict Management

Once you have completed this 2 day course, you will have a heightened awareness of your own personal conflict management style and be aware of the positive role of conflict. You will also be able to develop mediation skills to manage an effective outcome via a mediation process. This course is particularly relevant if you work in front line personnel, such as service, sales, complaint handling etc. 

Our Conflict Management programme, costing only €250.00:

• Will enable you to become aware of the positive value of conflict;
• Will enable you to become aware of your own temperament and personal style – self-awareness and your response to conflict;
• Develops an understanding of both conflict and negotiation dynamics and how conflict can escalate;
• Will boost your self-confidence in relation to managing conflict;
• Teach you top tips to negotiate and manage conflict.

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Personal Productivity using MS Outlook 2007/2010

Imagine an empty inbox at the end of each working day! This one day programme is designed to enable participants to manage their time and workload effectively using MS Outlook as the tool. This course is intended for anyone who uses MS Outlook and who would like an effective means to reduce mind clutter and have an easy to apply method of managing and prioritising work and overcoming e-mail deluge. Throughout the course, focus is on putting the principles of "Time Management Best Practice" into practice. This course is based on the 2007/2010 version of Outlook and costs only €130.00 so book now.

“Beyond the Basics” – MS Powerpoint 2007/2010

This one day programme will teach you how to produce and run professional looking slide shows. The course reviews the basics of PowerPoint to quickly run through shortcuts and speed keys, working through from text based slide content through to alternative options - inserting ClipArt, pictures, photos, diagrams, movie clips etc.

Our “Beyond the Basics” Course, costing only €100.00 includes:

• Looking at formatting a slide show, including applying PowerPoint design templates and creating your own design templates for future use;
• Learning how to run the slide show in the most professional way possible through the use of some simple keys;
• Learning the Dos and Don’ts of PowerPoint

This course is suitable for those who are already familiar with the basics of MS PowerPoint and would now like to build on that knowledge. BOOK NOW.

See our full range of courses at www.corkchamber.ie/training

Bookings can be completed through the website and enquiries should be directed to Aoife@corkchamber.ie (Training Services Administrator)