Conflict Management

Once you have completed this 2 day course, you will have a heightened awareness of your own personal conflict management style and be aware of the positive role of conflict. You will also be able to develop mediation skills to manage an effective outcome via a mediation process. This course is particularly relevant if you work in front line personnel, such as service, sales, complaint handling etc. 

Our Conflict Management programme, costing only €250.00:

• Will enable you to become aware of the positive value of conflict;
• Will enable you to become aware of your own temperament and personal style – self-awareness and your response to conflict;
• Develops an understanding of both conflict and negotiation dynamics and how conflict can escalate;
• Will boost your self-confidence in relation to managing conflict;
• Teach you top tips to negotiate and manage conflict.

BOOK NOW  

Personal Productivity using MS Outlook 2007/2010

Imagine an empty inbox at the end of each working day! This one day programme is designed to enable participants to manage their time and workload effectively using MS Outlook as the tool. This course is intended for anyone who uses MS Outlook and who would like an effective means to reduce mind clutter and have an easy to apply method of managing and prioritising work and overcoming e-mail deluge. Throughout the course, focus is on putting the principles of "Time Management Best Practice" into practice. This course is based on the 2007/2010 version of Outlook and costs only €130.00 so book now.

“Beyond the Basics” – MS Powerpoint 2007/2010

This one day programme will teach you how to produce and run professional looking slide shows. The course reviews the basics of PowerPoint to quickly run through shortcuts and speed keys, working through from text based slide content through to alternative options - inserting ClipArt, pictures, photos, diagrams, movie clips etc.

Our “Beyond the Basics” Course, costing only €100.00 includes:

• Looking at formatting a slide show, including applying PowerPoint design templates and creating your own design templates for future use;
• Learning how to run the slide show in the most professional way possible through the use of some simple keys;
• Learning the Dos and Don’ts of PowerPoint

This course is suitable for those who are already familiar with the basics of MS PowerPoint and would now like to build on that knowledge. BOOK NOW.

See our full range of courses at www.corkchamber.ie/training

Bookings can be completed through the website and enquiries should be directed to Aoife@corkchamber.ie (Training Services Administrator)

Tourism in the South West Region accounts for a significant amount of revenue every year and as such it is a very important economic driver for Cork’s economy. With plans for The Gathering currently underway, Ireland is imparking on one of the most strategic initiatives in the tourism sector for a long time.  As such Cork Chamber are delighted to have Fiona Buckley, Head of Operations with Fáilte Ireland, speak at our next business breakfast.

Fiona’s remit has a strong focus on the South West region of Cork and Kerry, which is the biggest destination for overseas visitors outside of Dublin and with over 2,800 business operating in the tourism sector from accommodation to attractions, activities, transport, pubs and restaurants.

Fiona has worked as Chief Executive for Cork Kerry Tourism prior to the regional authority’s transition into Fáilte Ireland and was also head of marketing with the Blarney Woollen Mills Group operating in the retail, hotel, manufacturing, wholesale and export sectors and MD of Kellmorr Investments in Cork.

This is a unique opportunity to gain insight into the tourism activities, plans and challenges for the South West Region and the opportunities that The Gathering 2013 can bring to Cork businesses.

Book Now

Tuesday 13^th November

Imperial Hotel

7.30am – 9.00am

€20 members / €35 non members

INBusiness INCork  

Wednesday 14^th November – Cork City Hall

INBusiness INCork is a free of charge, half day exhibition and showcase which will open the door of entrepreneurship to anyone interested in starting a business or for those already in business.

Highlights of the day include:

• An extensive exhibition area with support agencies, aswell as products and services of interest to entrepreneurs. 
• Speaker- based workshops and case studies from those who have already embarked on the road to self-employment.
• Gavin Duffy will deliver the keynote address

The event is open to everyone, and will cover all facets of entrepreneurship, so do not miss this opportunity to learn about the resources right on the doorstep here in Cork.

For more information visit www.corkinnovates.com, email hello@corkinnovates.com, follow on Twitter @corkinnovates and use #corkinnovates.

Cope Foundation are seeking  to develop new work opportunities and partnerships with employers throughout Cork City and County. Accessing the workplace is a critical part of people being able to reach their full potential and be part of society.

The business community of Cork can help us by:

• offering work experience opportunities in your business
• developing a workplace partnership with Cope Foundation
• work placements
• part time jobs
• networking

We are always looking for new opportunities and to develop new links with businesses. If you feel your business can support us please contact:

Marian Hennessy,

Employment Development,

Doras Training & Employment Development Services,

Cope Foundation,

21 Penrose Wharf,

Cork City.

 021-4643160  or email hennessym@cope-foundation.ie

Cross-border business opportunities

A Scottish company has developed a patented and innovative packaging solution for the seafood sector which allows portions of food to be secured via the application of a food quality film by vacuum. The solution ensures that the packaging is strong and re-usable, lightweight, easy to use, compostable, eco-friendly and labour-saving. The company seeks plastics manufacturers interested in licensing agreements. Ref: 12 GB 46P4 3QDM

A Swedish company has developed a vertical axis wind turbine that is quiet and over 60% more efficient than other similar wind turbines on the market and with a pay-off time of about 5-8 years. The company is seeking partners interested in licence agreements, joint venture or other business agreements.  Ref: 12 SE 67CJ 3QLQ

A London based company has designed and patented a unique construction system based around an intermediate connector which is able to connect to several types of panel at once. It can be used for minor construction - garden sheds, furniture, door and window frames or major construction including low cost Eco houses. The company also has IP in the form of an insulated fabric panel. Partners in the construction industry are sought to help further develop, manufacture and take to market. Ref: 12 GB 4406 3QSO   

For more information on any of the following companies please contact Katherine@corkchamber.ie and quote the reference number.

Mary Daly & Associates are delighted to announce the launch of their Certified Customer Service Training programme. Help your staff understand the importance and value of ‘going the extra mile’ creating memorable moments for your customers, presenting a professional image, repeat business and valuable recommendations.

Our half day Certified training deals with the key customer care issues encountered by people in the service industry on a day-to-day basis. It will promote a culture of providing outstanding customer service throughout your organization. This course is suitable for employees at all stages of employment and can be incorporated into induction training.

Cork                       27^th November                  Vienna Woods Hotel                      10am – 1pm/2pm – 5pm

Kerry                     28^th November                 Killarney Court Hotel                      10am – 1pm/2pm – 5pm

Waterford          4^th December                     Venue TBC                                          10am – 1pm/2pm – 5pm

Call  - Mairead   021 – 4355917 / 086 7392427        http://www.marydaly.ie/

Choose from seven conference suites

Book your meeting with us and quote our winter special to avail of: €125.00 for a full day room hire for up to 30 people, €90.00 for a half day room hire for up to 30 people. Complimentary projector, screen and flipchart. Complimentary Tea, Coffee and homemade Cookies in the morning. Complimentary Tea, Coffee and Cupcakes in the afternoon. 10% off all pre ordered food.

Please contact Lorna Collins: 021 7306604 or lcollins@imperialhotelcork.ie

www.flynnhotels.com

‘Miniature Golf’ Champion at the IGTOA Awards

We are delighted to announce that Killarney Royal, little sister hotel of Hayfield Manor has been honoured by the Ireland Golf Tour Operator Association and has been named the 2012 Boutique Hotel of the Year. 

To celebrate our award we are offering our Cork Chamber members an outstanding further 10% discount off our Best Value Special Offers. 

This offer is bookable for all dates up to 1st June 2013, subject to availability, and must be booked before November 14th 2012.  

To Book: Please contact us on +353 64 6631853 Or email info@killarneyroyal.ie

We look forward to warmly welcoming you to our 'award winning' hotel very soon!

J. Barter Travel Group and Emirates are offering Business Class Flights at unbelievable value! Discover the world with Emirates, flying to more than 120 destinations over six continents.

BUSINESS CLASS

• Emirates Business Class helps you arrive refreshed and prepared for the next step of your journey.
• Flat-bed seats, meals on demand and in-seat power mean you can stretch out and relax or catch up with business.
• Enjoy great tasting regionally inspired menus, including healthy options and complimentary champagne.
• Enjoy every moment of your flight with ice, Emirates award-winning inflight entertainment system. Whatever you're in the mood for, whether it’s international movies and TV programmes or music, video games and news from around the globe – with up to 1,400 channels, the ice system will deliver on-demand entertainment when you want it.

Travel 30^th January 2013

5 nights 4* Metropolitan Deira Hotel from €2436ppSpecial Cork Chamber price of €2336

5 nights 4* Carlton City from €2470ppSpecial Cork Chamber price of €2370

5 nights 5* Bonnington Jumeriah Lake Towers from €2453ppSpecial Cork Chamber price of €2353

Travel 10^th May 2013

5 nights 4* Metropolitan Deira Hotel from €2292ppSpecial Cork Chamber price of €2192

5 nights 4* Carlton City from €2328ppSpecial Cork Chamber price of €2228

5 nights 5* Bonnington Jumeriah Lake Towers from €2422ppSpecial Cork Chamber price of €2322

Package includes return business class flights, 5 nights’ accommodation on room only basis and transfers. Subject to availability.

Contact J. Barter Travel Group for more information or see http://www.travelnet.ie/channelpages/Emirates.htm

92 Patrick Street – 1890 303 303

Douglas Village S.C – 021 489 4084

Old Market Bandon S.C – 023 884 1925

These days we are all trying the get the most from our marketing spend. Budgets are tight and businesses are searching out new and more effective ways to win customers and secure their loyalty. Well chosen  corporate gifts remain highly effective, rewarding clients for their valued custom or maintaining awareness in the face of competing messages. Connect Promotions(www.connectpro.ie) has an extensive range of products to suit all situations and budgets. Our team has the experience and knowledge to assist you in choosing the right products and will help you get the best value for your budget. Solely for members of Cork Chamber we are offering an additional  10% off all product plus a Free personal gift  on all orders received before Nov 30^th 2012. Please contact Susan at 021 4209040 or susanfletcher@connectpro.ie and quote CC1316 to avail of this offer.

CORK HOTELS REVIVE IRISH HOTELS FEDERATION ANNUAL DINNER DANCE

The Cork Branch of the Irish Hotel Federation (IHF) has launched the first of a series of events which will help the organisation protect the jobs of the four thousand workers across the 60 member hotels in Cork.

Following on from the recent success of the Guinness Cork Jazz festival which brought 40,000 visitors to Cork City and county, the planned events aim to make 2013 an even better year for hoteliers.

The first initiative in this new fund-raising drive by the hotels will see the return of the annual dinner dance for the first time since 2008. The much-anticipated black tie event will be held in Radisson Blu Hotel, Little Island, Cork, on Monday 26 November. Tickets €50.

To book your tickets for the Annual Dinner Dance on Monday November 26 contact:

Michael Magner, Fitzgerald’s Vienna Woods Hotel.

T: 021 4556800

E: mmagner@viennawoodshotel.com

Aaron Mansworth, Cork International Airport Hotel.

T: 021 4549800 

E: amansworth@corkairporthotel.com

Shane Fitzpatrick, Radisson Blu Hotel.

T:021 429 7000

E: Shane.Fitzpatrick@radissonblu.com

Regulating Cloud Computing: Clear Skies Ahead?

Presented in association with UCC’s LLM in Intellectual Property and E Law

Friday 16 November, 2012, 2.00 p.m. to 5.15 p.m.

Room G10, Brookfield Health Sciences Complex, UCC, College Road, Cork

Cloud computing - internet-based delivery of IT services – is a growth industry and many Irish businesses are operating as either cloud providers or cloud clients.  This conference, presented in association with UCC’s LLM in Intellectual Property and E Law, will discuss regulation of  cloud computing, including questions such as the following:

• What legal issues need to be considered by businesses in contracting for the provision or use of cloud computing services?
• Can an appropriate regulatory balance be struck between cloud provider and cloud client interests?
• What are the legal consequences of security breaches regarding data held in the cloud?
• What are the implications of storage of data in Europe, the USA and other jurisdictions?
• What is the relevance of the EU / US safe harbour arrangements for cloud computing?
• What are the implications of the EU’s draft General Data Protection Regulation?
• Are concerns about the USA’s Patriot Act and Mutual Legal Assistance Treaties in cloud computing justified?
• How are intellectual property law issues dealt with in a cloud environment?

Speakers: 

• Professor Ian Walden, Centre for Commercial Law Studies, Queen Mary, University of London and member of the Cloud Legal Project.

• Mr John O'Connor, Head of the Technology and Commercial Contracts Group at Matheson Ormsby Prentice, Solicitors.

• Ms Síofra Flood, COO and General Counsel at Swrve, leading provider of in-application testing and analytics, California and Dublin.

Supported by the UCC Dean of Law’s Strategic Fund  

Conference Convenors: 

Dr Darius Whelan, Professor Maeve McDonagh and Dr Louise Crowley 

Advance Registration is essential. 

Conference Registration: €40, to be paid by post in advance.  Cheques must be payable to UCC Law Faculty. 

Students:  No Fee.  Students may book by email. 

Booking Form is available at www.ucc.ie/en/lawsite/eventsandnews/Upcoming/    

Continuing Professional Development: 3 hours General CPD

Conference Administrator:  Ms Noreen Delea, Faculty of Law, UCC.

Email n.delea@ucc.ie.  Phone +353-21-490 3220.

For information on UCC’s LLM on Intellectual Property and E law, see

www.ucc.ie/en/lawsite/StudyLaw/postgrad/    

Parking at the main UCC campus, and at the Brookfield complex, is extremely limited.

The venue is fully accessible. Please notify us of any specific accessibility requirements. 

Full event Itinerary available here

Registration for the seminar will be available online @ www.killarneyconventioncentre.ie/social until November 15^th at 5.00pm. You can also share this event on LinkedIn http://linkd.in/Ryvybo

There will be a registration fee of €20 for Refreshment and Lunch Breaks that is payable on the day.

 If you have any further questions or queries regarding the seminar please do not hesitate to contact me on megan.dalytyrrell@killarneyconventioncentre.ie or by telephone 064 6671544.