Conflict Management

Course Dates: 27^th & 28^th February

Member Rate: €260.00

This course will enable participants to have a heightened awareness of their own personal conflict management style, be aware of the positive role of conflict and also be able to develop their mediation skills to manage an effective outcome via a mediation process. Participants will be encouraged to develop a personal plan of action in terms of developing their own conflict management skills in their workplace environment.

The objectives of this course include:

• To enable participants to become aware of the positive value of conflict.
• To become aware of their own temperament and personal style – self-awareness and their response to conflict.
• To develop an understanding of both conflict and negotiation dynamics - understand how conflict can escalate.
• Become aware of the skills required to manage, resolve and change conflict.
• Develop process management skills to manage a mediation process.
• Be able to carry out a mediation process (in the form of a role-play) and manage an effective outcome for the parties, where possible.
• Appreciating, understanding and accepting personal and others negotiation and conflict management styles.
• Boosting self-confidence in relation to managing conflict.
• Learn top tips to negotiate and manage conflict.
• Understand the importance of preparation in advance of negotiations.

This course is ideal for front line personnel - customer service, sales, complaint handling, procurement, operations, supervisors and human resources personnel.  This course is only €260.00 for Chamber members so BOOK TODAY!

Introduction to Technical Writing

Course Date: 27^th February 

Member Rate: €150.00

Great technical writing can make a poor product usable - poor technical writing can make a great product useless. Our Introduction to Technical Writing Course is designed to help you become that great technical writer!

This one day course aims to ensure that participants can make their technical documentation accurate, brief, clear, complete and, above all, useful. The emphasis is on writing to impart complex technical information to a specific target audience. Participants should be committed to delivering reports, manuals and routine communications that are accurate, concise, clear and focussed on the needs of the target audience.

The course will include:

• How to structure reports
• Basic sentence rules
• Technical writing for software
• Working with words
• Brushing up on grammar and punctuation

This new one-day course will be running on the 27^th February next and is only €150.00 for Chamber members - BOOK NOW!

 Business School Calendar

February

Certificate in Business & Executive Coaching Leadership     25^th February

Lean Six Sigma Green Belt  25^th February

MS Word Intermediate     26^th February

Conflict Management    27^th February

Introduction to Technical Writing  27^th February

March

Project Management Professional    11^th March

Microsoft Visio     12^th March

MS Excel Advanced   12^th March

Microsoft Project  13^th March

Dale Carnegie – High Impact Presentations    13^th March

Certificate in Train the Trainer     20^th March

PMI Exam Preparation   24^th March

Certificate in Supervisory Management     25^th March

April

Influencing & Negotiating Skills    16^th Apri