Conflict Management
Course Dates: 27th & 28th February
Member Rate: €260.00
This course will enable participants to have a heightened awareness of their own personal conflict management style, be aware of the positive role of conflict and also be able to develop their mediation skills to manage an effective outcome via a mediation process. Participants will be encouraged to develop a personal plan of action in terms of developing their own conflict management skills in their workplace environment.
The objectives of this course include:
- To enable participants to become aware of the positive value of conflict.
- To become aware of their own temperament and personal style – self-awareness and their response to conflict.
- To develop an understanding of both conflict and negotiation dynamics - understand how conflict can escalate.
- Become aware of the skills required to manage, resolve and change conflict.
- Develop process management skills to manage a mediation process.
- Be able to carry out a mediation process (in the form of a role-play) and manage an effective outcome for the parties, where possible.
- Appreciating, understanding and accepting personal and others negotiation and conflict management styles.
- Boosting self-confidence in relation to managing conflict.
- Learn top tips to negotiate and manage conflict.
- Understand the importance of preparation in advance of negotiations.
This course is ideal for front line personnel - customer service, sales, complaint handling, procurement, operations, supervisors and human resources personnel. This course is only €260.00 for Chamber members so BOOK TODAY!
Introduction to Technical Writing
Course Date: 27th February
Member Rate: €150.00
Great technical writing can make a poor product usable - poor technical writing can make a great product useless. Our Introduction to Technical Writing Course is designed to help you become that great technical writer!
This one day course aims to ensure that participants can make their technical documentation accurate, brief, clear, complete and, above all, useful. The emphasis is on writing to impart complex technical information to a specific target audience. Participants should be committed to delivering reports, manuals and routine communications that are accurate, concise, clear and focussed on the needs of the target audience.
The course will include:
- How to structure reports
- Basic sentence rules
- Technical writing for software
- Working with words
- Brushing up on grammar and punctuation
This new one-day course will be running on the 27th February next and is only €150.00 for Chamber members - BOOK NOW!
Business School Calendar
February
Certificate in Business & Executive Coaching Leadership 25th February
Lean Six Sigma Green Belt 25th February
MS Word Intermediate 26th February
Conflict Management 27th February
Introduction to Technical Writing 27th February
March
Project Management Professional 11th March
Microsoft Visio 12th March
MS Excel Advanced 12th March
Microsoft Project 13th March
Dale Carnegie – High Impact Presentations 13th March
Certificate in Train the Trainer 20th March
PMI Exam Preparation 24th March
Certificate in Supervisory Management 25th March
April
Influencing & Negotiating Skills 16th Apri