Mary Daly & Associates are delighted to announce the launch of their Certified Customer Service Training programme. Help your staff understand the importance and value of ‘going the extra mile’ creating memorable moments for your customers, presenting a professional image, repeat business and valuable recommendations.

Our half day Certified training deals with the key customer care issues encountered by people in the service industry on a day-to-day basis. It will promote a culture of providing outstanding customer service throughout your organization. This course is suitable for employees at all stages of employment and can be incorporated into induction training.

Cork                       27^th November                  Vienna Woods Hotel                      10am – 1pm/2pm – 5pm

Kerry                     28^th November                 Killarney Court Hotel                      10am – 1pm/2pm – 5pm

Waterford          4^th December                     Venue TBC                                          10am – 1pm/2pm – 5pm

Call  - Mairead   021 – 4355917 / 086 7392427        http://www.marydaly.ie/