Increasing Sales by Telephone

Course Dates: 23^rd September & 7^th October

Member Rate: €380.00

This course is aimed at sellers who use the telephone to sell products and services directly to consumers. Whether you sell on inbound or outbound calls, this workshop will help you develop the prospecting protocols and influencing skills required to significantly increase your sales success over the phone.

This course is ideal for business owners, telephone sales professionals and field sales professionals and will help YOU to:

• Evaluate your current telephone skills level
• Develop an appropriate telephone structure based on best practice
• Learn how influence works over the phone
• Increase your telephone sales results

By the end of this training programme, YOU WILL:

• Understand the way buyers think and buy
• WIIFM - ‘What’s in it for me’ – the only item on the customer’s mind
• Incremental steps – how customers make the decision to proceed with your offering
• How to structure the call for maximum commercial impact
• Developing results based call openings that gets the customer interested
• How to give the customer perceived control at all stages of the call
• Asking better questions to create better understanding and better sales opportunities
• Use of summary and conditioning questions to move the call forward
• How to present your offering focusing on the customer’s priorities and motivations
• Asking for the business
• How to explore and overcome an objection
• Managing gatekeepers and voice mail
• Get an outcome for every call: How to bring every call to a conclusion
• Managing the follow up call - How to get commitment in advance
• Best practice telephone sales metrics

This course will illustrate how to focus on the buyer, how to structure the call for maximum commercial impact, how to handle objections and includes The Rules of Success!! BOOK NOW!