Increasing Sales by Telephone

Course Dates: 23^rd September & 7^th October

Member Rate: €380.00

This course is aimed at sellers who use the telephone to sell products and services directly to consumers. Whether you sell on inbound or outbound calls, this workshop will help you develop the prospecting protocols and influencing skills required to significantly increase your sales success over the phone.

This course is ideal for business owners, telephone sales professionals and field sales professionals and will help YOU to:

• Evaluate your current telephone skills level
• Develop an appropriate telephone structure based on best practice
• Learn how influence works over the phone
• Increase your telephone sales results

By the end of this training programme, YOU WILL:

• Understand the way buyers think and buy
• WIIFM - ‘What’s in it for me’ – the only item on the customer’s mind
• Incremental steps – how customers make the decision to proceed with your offering
• How to structure the call for maximum commercial impact
• Developing results based call openings that gets the customer interested
• How to give the customer perceived control at all stages of the call
• Asking better questions to create better understanding and better sales opportunities
• Use of summary and conditioning questions to move the call forward
• How to present your offering focusing on the customer’s priorities and motivations
• Asking for the business
• How to explore and overcome an objection
• Managing gatekeepers and voice mail
• Get an outcome for every call: How to bring every call to a conclusion
• Managing the follow up call - How to get commitment in advance
• Best practice telephone sales metrics

This course will illustrate how to focus on the buyer, how to structure the call for maximum commercial impact, how to handle objections and includes The Rules of Success!! BOOK NOW!

Want what’s best for your business? So do we.

Jobs Expo is a highly successful careers and recruitment event that has an excellent footfall of high calibre, talented, experienced candidates who are extremely eager to talk with employers face to face regarding career opportunities at their organisations.

To ensure maximum exposure for both the event and our exhibitors, Jobs Expo Cork will be heavily marketed across a number of mediums including print, radio and online advertising as well as intensive Google AdWords, social media and newsletter campaigns. All in all, the marketing campaign for Jobs Expo is extremely visible and unfailingly one of the strongest campaigns of the season – providing you with an excellent opportunity for you to promote your company as a place to work.

An opportunity to meet Latvian Food & Drink producers (Dublin, 3rd September)

A short profile of the Latvian companies that are participating in the trade mission to Dublin can be found below.  For more information on how to participate contact katherine@corkchamber.ie.

• Latvijas Piens Ltd.
  
  

Web: www.lvpiens.lv
Turnover 2013: 37.217 million EUR
Current Export markets: Czech Republic, Germany, Estonia, UK, Italy, Lithuania, Slovakia and Ukraine

Business area: “Latvijas Piens” (Latvian milk) is an enterprise fully owned by cooperatives of Latvian farmers, combining more than 600 Latvian dairy producers. Produces cheese and industrial milk products.

Cooperation interests: Looking for distributors, cooperation partners

• JSC SMILTENES PIENS
  
  

Web: http://www.smiltenespiens.lv/en
Turnover 2013: 14.7 million EUR
Current Export markets: Russia, Moldova, Israel, Estonia, Lithuania and Ukraine

Business area: Smiltenes piens JSC is the third biggest dairy production company in production of half hard cheese and sixth biggest dairy production company in Latvia. JSC ‘Smiltenes piens’ produces wide dairy product choice – milk, kefir, butter, sour cream, cream, skimmed milk and whole milk curd, curd products and cheese  both packed and products sold by weight. Company’s produced production is natural without preservatives and the company does not use milk powder in production.

Cooperation interests: Looking for partners, including private label

• Piejūra Ltd.
  
  

Web: www.amberfish.lv, www.piejura.lv
Turnover 2013: 3.8 million EUR
Current Export markets: Baltics, Russia, UK, Germany, Ukraine, Azerbaijan, USA, Canada and Czech Republic

Business area: In response to high level of standards posed by Russian and European food-oversight services, Piejura uses German smoking sheds that allow for strict regulation of benzopyrene content in production. "Piejūra" uses the fish from the Baltic Sea. It allows us to process fresh fish on a daily basis and produce as much produce as required.

Cooperation interests: Looking for distributors

• Lāči Ltd.
  
  

Web:  www.laci.lv
Turnover 2013: 7.1 million EUR
Current Export markets: USA, Russia, Ukraine, Estonia, Finland, Japan, UK, the Netherlands, etc.

Business area: One of the well-known and best quality bread producers in Latvia. Also producing chocolate sweets, confectionary and other products.

Cooperation interests: Looking for partners in Ireland, both distributors or retail chains

• ALOJA-STARKELSEN Ltd.
  
  

Web: www.alojas.lv; www.alojas.eu; www.culinar.se; www.organicpotatostarch.com
Turnover 2013: 4.1 million EUR
Current Export markets: Baltic countries, Poland, the Netherlands, USA, Sweden, Denmark, Belarus, UK, France.

Business area: ALOJA-STARKELSEN is one of the leading organic potato starch producers in the World. Also producing fruit jelly, gelatin dessert, and other products.

Cooperation interests: Looking for partners.  Offering their products under Private label

• Rezekne Meat Factory Ltd.
  
  

Web: www.rgk.lv
Turnover 2013: 33.9 million EUR
Current Export markets: Germany, Russia, UK, Baltic countries

Business area: Ltd. Rezekne Meat Factory ranks among one of the leading meat processing companies in Latvia by the volume of finished production. Company ensures full meat processing cycle which allows company to guarantee the quality products, competitive prices and also operative and always fresh production supply. Product assortment consists of more than 300 positions and offers various categories as processed meat products, canned food, frozen products, fresh meat products, etc.  Raw materials used in manufacturing process are purchased from Latvia and EU and spices are also procured from the best European manufacturers.  Meat products are cooked according to specific technologies using the highest quality spices and preparing meat in the natural environment. Products are made of fresh, chilled meat so they keep the most valuable properties.

Cooperation interests: Ltd. Rezekne Meat Factory has establish a strong position among its existing clients and now is looking forward to expand and find new long-term cooperation partners - processed meat product wholesalers and retailers - in Ireland.

• Gaļas pārstrādes uzņēmums Nākotne Ltd. (TBC)
  
  

Web: www.gpu.lv
Turnover 2013: 22.5
Current Export markets: UK, Ireland

Business area: Production of meat products, sausages, etc.

Cooperation interests: looking for distributors and wholesalers

• Bauskas Alus Ltd. (Bauska Beer)
  
  

Web: www.bauskasalus.lv
Turnover 2013: 4.4 million EUR
Current Export markets: UK, Estonia

Business area: Beer and non-alcoholic beverages.  Production started with traditional beers such as Marta alus (March Beer), Rigas alus (Beer of Riga) and Sencu alus (Ancestors’ Beer).  In 1982 the company started producing more popular beers such as Bauskas gaisais (Bauska Light Beer) and Bauskas tumsais (Bauska Dark Beer).  Since the dawn of the Company its brewers have remained true to classic brewing technology, thanks to which the Brewery has earned place on store shelves and in the hearts of people.

Cooperation interests:  Looking for distributors in Ireland

• JSC LIDO

Web: www.lido.lv
Turnover 2013: 29.7 million EUR
Current Export markets: Estonia, Germany

Business area: The LIDO restaurant and bistro network was established twenty years ago and has since become an integral part of the current image of Latvia. The basis of the LIDO catering chain is to create democratic restaurants that offer a versatile menu and a wide selection for every customer, to apply the principle of an open kitchen and food preparation process, as well as LIDO's characteristic interior and furnishings design.

LIDO is also producing eco meat products, confectionery.

Cooperation interests: Looking for partners in Ireland, retail shops, eco shops, etc.

• Lat Eko Food

Web: (www.latekofood.lv )
Business Area: producers of organic baby food

• Latvijas Balzams

Web: (www.lb.lv)

Busienss Area: the leading producer of alcoholic beverages in the Baltic States

FREE webinar - Obtaining and Enforcing Design Patents in China

Title: Obtaining and Enforcing Design Patents in China
Date: Wednesday, August 27, 2014
Time: 10:30 AM - 11:45 AM CET

Design patent protection in China plays an important role in protecting innovative industrial designs, as well as being a cost-effective tool for preventing the flow of infringing designs onto the global market. Registering your design patents in China is therefore essential for European SMEs looking to internationalise their products.

During this webinar, expert Toby Mak will highlight measures European SMEs should take to protect their IP rights in regards to design patents in China. Primarily the focus will be on the IP issues most relevant to European SMEs including (but not limited to):

• What constitutes a design patent
• Chinese design regarding computer graphical user interface
• Obtaining design patents in China
• Enforcing design patents

This free, 45-minute webinar presentation and 30 minute Q&A session on Wednesday 27 August 2014 at 10:30am Brussels time (9:30am London, 4:30pm China) will take you through a range of simple, cost-effective measures to protect your intellectual property and your business in China.   

For more information on how to register see the Quick Start guide.  After registering you will receive a confirmation email containing information about joining the Webinar.

EU Trade Mission to Chengdu, China (21-23 October 2014)

The aim of this trade mission is help European companies (particularly SMEs) to operate internationally by exploiting business opportunities in China, and to promote business connections through matchmaking events with local entrepreneurs.  SMEs participating in the mission will have access to high level political representatives, key industry leaders, and local entrepreneurs. 

The mission is specifically aimed at the following sectors:

• Environmental protection
• Renewable Energy
• Bio-pharmacy and bio-technology
• Modern Agriculture (incl. organic agriculture, food quality and security, R&D on agricultural science and technology)
• Aviation
• ICT

The Mission will take place in conjunction with the IX EU-China Business and Technology Cooperation Fair. This event has been held for eight editions attracting 3255 Chinese companies and 1572 European companies. More than 10.000 bilateral meetings took place with one third creating successful matches.  The IX fair is expected to gather 800 to 1000 representatives of SMEs, clusters, business associations, R&D institutions and government bodies, and is organised by the EU Project Innovation Centre (EUPIC), member of the Enterprise Europe Network responsible for West China.

Favourable travel and accommodation rates are being negotiated for participating SMEs.  For more information contact Katherine@corkchamber.ie.