Conflict Management

Course Dates: 22^nd & 23^rd September

Member Rate: €260.00

Following this course, participants will have a heightened awareness of their own personal conflict management style, be aware of the positive role of conflict and also be able to develop their mediation skills to manage an effective outcome via a mediation process.

This course is ideal for front-line personnel, those working in customer service, sales, complaint handling, procurement, operations, supervisors, and human resources personnel.

Our Conflict Management course will help:

• To enable participants to become aware of the positive value of conflict.
• To become aware of their own temperament and personal style – self-awareness and their response to conflict.
• To develop an understanding of both conflict and negotiation dynamics- understand how conflict can escalate.
• Become aware of the skills required to manage, resolve and change conflict.
• Develop process management skills to manage a mediation process.
• Be able to carry out a mediation process (in the form of role-play) and manage an effective outcome for the parties, where possible.
• Appreciating, understanding and accepting personal and others negotiation and conflict management styles.
• Boosting self-confidence in relation to managing conflict.
• Learn top tips to negotiate and manage conflict.
• Understand the importance of preparation in advance of negotiations.

This 2 day course is only €260.00 for Chamber members, so don’t delay, BOOK TODAY!

Influencing & Negotiating Skills

Course Dates: 1^st & 2^nd October

Member Rate: €245.00

This course aims to enable participants to influence the thinking and behaviour of others through effective use of communication skills. This programme is designed to help participants to enhance their ability to communicate in a confident and professional manner.

This is a key skill that once learned has applicability across both business and life situations.

This course is ideal for anyone who wishes to improve their persuading, influencing and negotiating skills, especially people working in the areas of marketing, sales, advertising and buying.

Those who successfully complete this module will:

• Obtain practical techniques, strategies and skills for influencing others
• Be more confident in building rapport effortlessly with clients
• Discover their persuasion style and how to make a positive impact in using it
• Learn the skills to negotiate to lower overhead and maintain profit margins
• Understand the know-how of a negotiation process
• Be able to conduct the negotiation using persuasion and influencing skills
• Use the different negotiation approaches depending on the situation
• Be able to develop consensus in a negotiation process
• Identify the barriers in achieving a negotiation deal and learn how to deal with objections

At only €245.00 for Chamber members, this 2 day course is excellent value for money. BOOK NOW!