Conflict Management
Course Dates: 5th & 6th September
Member Rate: €250.00
This course will enable participants to have a heightened awareness of their own personal conflict management style, be aware of the positive role of conflict and also be able to develop their mediation skills to manage an effective outcome via a mediation process. Participants will be encouraged to develop a personal plan of action in terms of developing their own conflict management skills in their workplace environment.
The objectives of this course include:
- To enable participants to become aware of the positive value of conflict.
- To become aware of their own temperament and personal style – self-awareness and their response to conflict.
- To develop an understanding of both conflict and negotiation dynamics - understand how conflict can escalate.
- Become aware of the skills required to manage, resolve and change conflict.
- Develop process management skills to manage a mediation process.
- Be able to carry out a mediation process (in the form of a role-play) and manage an effective outcome for the parties, where possible.
- Appreciating, understanding and accepting personal and others negotiation and conflict management styles.
- Boosting self-confidence in relation to managing conflict.
- Learn top tips to negotiate and manage conflict.
- Understand the importance of preparation in advance of negotiations.
This course is ideal for front line personnel - customer service, sales, complaint handling, procurement, operations, supervisors and human resources personnel. This course is only €250.00 for Chamber members so BOOK TODAY!
Business Finance for Managers & Entrepreneurs
Course Dates: 12th & 19th September
Member Rate: €250.00
This course is suitable for anyone working in business who wishes to gain a sound overall understanding of finance, owner managers and those thinking about setting up a business and advisers and managers in specialist disciplines who want to understand how business and finance works.
Participants will have access to the website www.fabeduaction.com during and after the course for designated exercises and self-directed practice sessions to reinforce learning. This course will help participants to speak the language of finance to communicate effectively in business situations and use the financial perspective to make smart business decisions.
The programme has four modules:
1. Financial Statements – the purpose, content and structure of the scorecards of business (“Knowing where to look to get information from financial statements”)
2 The Language of Finance – developing an easy familiarity with the terms and concepts used (“Communicating effectively using the language of business”)
3 The Financial Perspective – using financial awareness to make smart business decisions (Focusing business tactics and decisions of the three key result areas – profit, stability and asset utilisation)
4 Ratio Analysis – the calculation, meaning and factors influencing the most common ratios (“Transforming numbers into useful information to pinpoint important issues and trends)
Participants will be entitled to unrestricted access to www.fabeducation.com for three months from the time they register on the site. This course is €250.00 for Chamber members so BOOK NOW!
See our full range of courses at www.corkchamber.ie/training
Bookings can be completed through the website and enquiries should be directed to Aoife@corkchamber.ie (Training Services Administrator)
BUSINESS SCHOOL CALENDAR
