QQI Level 5 Customer Service
Member Price €450
Thurs 20 Apr | 9.30am-3.30pm | 5 sessions | Online
This QQI Customer Service program will help you identify the key features of good customer service, explain the standards or rating system by which customer service is developed and measured in an industry-specific area.
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Project Management Essentials
Member Price €450
Wed 3 May & 4 May | 10am-5pm | 2 sessions | Online
Based on the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK® Guide), you will be taken through the entire project lifecycle and will be introduced to the knowledge areas needed to manage any project effectively.
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IMI Essential Skills of Management
Member Price €1100
Mon 22 May | 9am-5pm | 2 days in person in Dublin & 4 days online | Blended
This IMI Essential Skills of management programme is ideal for developing managers who have 6 months or more experience and who would like to enhance their key management skills. It is being particularly targeted at middle management in SMEs
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