Why train with us? We have small class sizes of an average of 10 persons per class (individual attention guaranteed) Top Trainers (all are leaders within their respective fields), locally delivered and exceptionally good value for money.
Conflict Management
Course Dates: 5th & 6th September
Member Rate: €250.00
This course will enable participants to have a heightened awareness of their own personal conflict management style, be aware of the positive role of conflict and also be able to develop their mediation skills to manage an effective outcome via a mediation process. Participants will be encouraged to develop a personal plan of action in terms of developing their own conflict management skills in their workplace environment.
The objectives of this course include:
- To enable participants to become aware of the positive value of conflict.
- To become aware of their own temperament and personal style – self-awareness and their response to conflict.
- To develop an understanding of both conflict and negotiation dynamics - understand how conflict can escalate.
- Become aware of the skills required to manage, resolve and change conflict.
- Develop process management skills to manage a mediation process.
- Be able to carry out a mediation process (in the form of a role-play) and manage an effective outcome for the parties, where possible.
- Appreciating, understanding and accepting personal and others negotiation and conflict management styles.
- Boosting self-confidence in relation to managing conflict.
- Learn top tips to negotiate and manage conflict.
- Understand the importance of preparation in advance of negotiations.
This course is ideal for front line personnel - customer service, sales, complaint handling, procurement, operations, supervisors and human resources personnel. This course is only €250.00 for Chamber members so BOOK TODAY!
E-Mail & Business Writing
Course Date: 11th September
Member Rate: €120.00
This one day course is designed to give the participants an understanding of the importance of written communication in delivering the core message of the company brand. Specifically, it will present the techniques to create e-mails and documents with a clear, logical structure to organise their ideas and key points.
Following this course you will:
- Understand the importance of active management of the written communication process as an essential skill in getting the information from others, setting clear direction, building trust and creating and maintaining customer relationships.
- Understand that writing clearly is a professional business skill
- Have logical structure to create effective e-mails
- Realise that the content and tone of their e-mails can influence the reactions of the readers
- Know how to properly structure e-mails.
- Avoid common grammar and punctuation errors
- Practice the techniques and tips to create professional emails and create an action plan to apply them.
- Recognise that professional writing is a career skill which enhances employability.
This course is ideal for those people who are responsible for communicating in writing with internal and/or external customers or clients. BOOK TODAY!
Business Finance for Managers & Entrepreneurs
Course Dates: 12th & 19th September
Member Rate: €250.00
This course is suitable for anyone working in business who wishes to gain a sound overall understanding of finance, owner managers and those thinking about setting up a business and advisers and managers in specialist disciplines who want to understand how business and finance works.
Participants will have access to the website www.fabeduaction.com during and after the course for designated exercises and self-directed practice sessions to reinforce learning. This course will help participants to speak the language of finance to communicate effectively in business situations and use the financial perspective to make smart business decisions.
The programme has four modules:
1. Financial Statements – the purpose, content and structure of the scorecards of business (“Knowing where to look to get information from financial statements”)
2 The Language of Finance – developing an easy familiarity with the terms and concepts used (“Communicating effectively using the language of business”)
3 The Financial Perspective – using financial awareness to make smart business decisions (Focusing business tactics and decisions of the three key result areas – profit, stability and asset utilisation)
4 Ratio Analysis – the calculation, meaning and factors influencing the most common ratios (“Transforming numbers into useful information to pinpoint important issues and trends)
Participants will be entitled to unrestricted access to www.fabeducation.com for three months from the time they register on the site. This course is €250.00 for Chamber members so BOOK NOW!
See our full range of courses at www.corkchamber.ie/training
Bookings can be completed through the website and enquiries should be directed to Aoife@corkchamber.ie (Training Services Administrator)
BUSINESS SCHOOL CALENDAR AVAILABLE HERE
