Customer Service and the Customer Experience
1/2 Day - 14th June - €75 for Chamber Members!
At the end of this programme, successful participants will be able to: - Define what Customer Service is.
- Communicate effectively/Demonstrate empathy.
- Establish the customer’s needs quickly and effectively.
- Manage aggressive customers and behave in an assertive manner.
- Handle complaints in a polite and professional manner.
- Resolve problems using effective questioning and listening techniques.
- Maintain a positive attitude throughout.
Secure your place here!
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