Conflict Management

Course Dates:26^th & 27^th February

Member Rate: €250.00

Conflict is inevitable in groups and organisations, and it represents both a challenge and a true opportunity for every leader. When leaders handle conflict effectively, problem solving increases, interpersonal relationships become stronger and stress surrounding the conflict decreases. On completion of this course the participants will have a heightened awareness of their own personal conflict management style, be aware of the positive role of conflict and also be able to develop their mediation skills to manage an effective outcome via a mediation process.

This course will enable participants:

• To become aware of the positive value of conflict.
• To become aware of their own temperament and personal style- self awareness and their response to conflict.
• To develop an understanding of both conflict and negotiation dynamics- understand how conflict can escalate.
• Become aware of the skills required to manage, resolve and change conflict.
• Develop process management skills to manage a mediation process.
• Be able to carry out a mediation process (in the form of roleplay) and manage an effective outcome for the parties, where possible.
• Appreciating, understanding and accepting personal and others negotiation and conflict management styles.
• Boosting self-confidence in relation to managing conflict.
• Learn top tips to negotiate and manage conflict.
• Understand the importance of preparation in advance of negotiations.

This course is ideal for front line personnel- customer service, sales, complaint handling, procurement, operations, supervisors, and those involved in human resources. Click HERE to book a place.

Personal Productivity using MS Outlook

Course Date: 25^th February

Member Rate: €130.00

This one day course will provide you with an effective means to reduce mind clutter and an easy to apply method of managing and prioritizing workload and overcoming e-mail deluge. This course, based on the 2007/2010 version of Outlook, will enable you to have an EMPTY INBOX at the end of each working day!

Following this course you will:

• Be aware of Time Management theory (Best Practice)
• Be familiar with MS Outlook Shortcut Keys
• Be able to use timesaving everyday functionality in MS Outlook
• Have customised Outlook to make it work more effectively as a time management tool
• Know how to create tasks in order to prioritise and manage workload
• Know how to create tasks directly from email as an effective method of deferring less urgent work
• Have the ability to use the calendar and tasks to manage working days realistically
• Able to collaborate with other users through meeting invitations, sharing calendars etc.

MS Excel (Intermediate) – 2007/2010

Course Date: 26^th February

Member Rate: €100.00

This course is designed for those who may have been using MS Excel 2007 or 2010 for some time, but have never received formal training. You will work through basics including the use of shortcut keys & some less familiar formatting options. The course will then cover more intermediate topics such as writing & copying formulas, creating charts, using the database functionality – sorting & filtering lists.

On completion of this course participants will be able to use much of the functionality with MS Excel including:

• Competent use of Shortcut Keys
• Use formatting tools such as the format painter
• Write and copy formulas – Relative / Absolute
• Work with multiple worksheets and write formulas across sheets / Link Sheets
• Create professional looking charts and use drawing tools to enhance these
• Use the database functionality of MS Excel – Sorting & Auto Filter

So, to become better acquainted with Excel, just CLICK HERE!