This face-to-face and online learning programme aims to encourage managers and supervisors to exercise and assume personal responsibility for prioritising, managing and organising their own work and that of their team.

It will develop the skills required to achieve organisational and personal objectives whilst also increasing self-esteem and self-confidence.

The course will include:

• Role of the manager and leader
• Managing vs Leadership
• Employee relations skills
• Communication skills
• Personal effectiveness

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